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3.2. Ticketing Dashboard: Search, Filter, and Manage Ticket Views
Explore the AlgaPSA ticketing dashboard, including ticket search, advanced filters, tag filtering, display density, and bundled views.
3.2. Ticketing Dashboard: Search, Filter, and Manage Ticket Views
Explore the AlgaPSA ticketing dashboard, including ticket search, advanced filters, tag filtering, display density, and bundled views.
3. TicketsUpdated: 8/24/2026
The Ticketing Dashboard provides an overview of all tickets.
- Search: Use Search tickets and comments to find work by ticket content or number.
- Filters: Click Filters to show or hide filters for Board, Client, Assignee, Status, Response State, Priority, Due Date, SLA Status, Category, and Tags. The Board and Category filters support multiple values and Include / Exclude modes.
- Tags: Tags appear directly on ticket rows. Use the tag-shaped Filter control to narrow the list to selected tags.
- View controls: Use Bundled to group related tickets. The Compact and Spacious controls change row density, and Reset restores the default view.
Figure 1: Filtering options for the AlgaPSA ticketing dashboard
Bulk Actions
Select multiple tickets using the checkboxes on the left of each row, or the checkbox in the column header to select all visible tickets. A bar appears at the bottom of the screen showing how many tickets are selected.
From this bar you can:
- Assign the selected tickets to a user or team
- Bundle related tickets together
- Move to Board to relocate tickets to a different board
- Delete the selected tickets
- More — change Status, change Priority, add Tags, or set a Due Date
Click Clear to deselect everything.