4.2. Log Time Against Tickets, Project Tasks, or Ad-Hoc Work Items

For ticket timers and manual entry on a phone, see 22.4. Track Time with the Timer and Time Entries.

1. From the Time Entry screen, select a period and click View. Here you will see all logged entries for this time period.
2. Click Add Item to open the Add Work Item dialog.
3. You have two options for adding work items:
   • Search Work Items: Link the time entry to an existing ticket or project task by searching for its title or ID. This is recommended for tracked work.
   • Ad-hoc Entry: For work not directly associated with a specific ticket or project task. Enter a descriptive Title (e.g., "Internal Team Meeting," "Training Session").
4. Set the Start Time and End Time. You can type values directly into each field, or use the calendar and time pickers as a visual assist — opening the picker popover is not required.
5. The Duration will be calculated automatically based on your start and end times.
6. Select the Service category that best describes the work performed (e.g., "Testing," "Consulting," "Development"). When you link a work item in step 3, AlgaPSA may pre-fill the Service field automatically: it looks for a default service set on the task, then on the phase that contains it, then on the project — using the first one it finds. A small badge next to the field shows which level supplied the default ("task", "phase", or "project"). You can always change the pre-filled value before saving.
7. Add any relevant Notes for future reference (e.g., "Discussed project scope for Q3," "Completed onboarding documentation").
8. Click Save.