Question 1

How do I install the PSA?

Accepted Answer

For the open-source version, you’ll find a full install guide on our Github . Hosted users can simply head to the  order page  to sign up, and log in to AlgaPSA —no manual setup required.

Question 2

What’s the difference between the hosted version and the open-source version?

Accepted Answer

The main difference between the hosted version and the open-source version is that with the hosted AlgaPSA, there is no configuration required, we manage the monitoring and the uptime on our servers. The open-source AlgaPSA is free to download at any time, but requires manual installation and self-hosting.

Question 3

Is there a prebuilt virtual machine?

Accepted Answer

We're always looking for ways to make it easier for you to try out AlgaPSA! At this time, this feature is not available. If you would like to see a VM in the future, drop us a message with all the details, and we’ll get back to you!

Question 4

Is the PSA free to use?

Accepted Answer

Our open-source PSA version is free to use and can be downloaded directly from  Github , however it requires manual installation and hosting. For the cloud-hosted version with no installation required, there is a monthly subscription fee.

Question 5

Can I self-host AlgaPSA?

Accepted Answer

Yes. AlgaPSA has an open-source Community Edition that MSPs can self-host if they want direct control over deployment, data handling, and customization. The hosted version is for teams that want Nine Minds to manage uptime, monitoring, and maintenance. You can review the  setup guide  or compare  Community and Enterprise Edition  to decide which path fits your MSP.

Question 6

When will the PSA be finished?

Accepted Answer

Like most things in life, the work is never quite finished, as we add features and updates. AlgaPSA is a living organism that’s constantly evolving, so that it can grow with your needs! We are currently listening to feedback from our early access users and building a roadmap so you can see what's coming next.

Question 7

How do I contact Nine Minds?

Accepted Answer

You can contact us at Nine Minds by sending us an email at  info@nineminds.com  or you can visit our support page where you can submit feedback and join our various communities.

Question 8

How do I join the Discord?

Accepted Answer

You can join our Discord server  here !  You can also check out our other support resources on our  support page .

Question 9

Do you offer implementation services?

Accepted Answer

We are working internally and with partners to offer these services. While we don't have a built-out implementation service available yet, we do have  support  channels available to the community in the meantime.

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