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Nine Minds, the team behind AlgaPSA.
~ $ cat MISSION.md
A small, founder-led software company building open MSP tools with direct accountability, practical product focus, and fewer layers between customers and the people responsible for the product.
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core maintainers
personnel file — NM-0
declassified · public
NM-0
Robert Isaacs personnel photo

Robert Isaacs

Founder and CEO

DESIG
SERIAL
STATUS
JOINED
FOCUS

REC-01service record

Robert sets AlgaPSA's product direction: the roadmap, the PSA architecture, and where AI fits the daily work of running an MSP. Twenty-five years of building for technology providers, from Chief Software Architect at ConnectWise to founding Speed of Light Media, shaped his conviction that a PSA earns trust through operating details: tickets, contracts, time, billing, automation, reporting, and client follow-through.

REC-02remarks

  • ▸Has worked on the PSA category from inside MSP software since 2000, not from a generic SaaS playbook.
  • ▸Sets the product's AI direction: assistance and automation where they save technician time, in the workflows MSPs already run.
  • ▸Chose to build AlgaPSA in the open: the hosted service runs at algapsa.com, the source is on GitHub, and technical teams can read how it is built before they commit.

CHANapproved comms

LINKEDIN » @RobertAtNineMinds
$ cat PRINCIPLES.md

## 01 Clear ownership

One team owns the whole product, so a decision or a fix goes straight to the person responsible without a long internal handoff.

## 02 Open-source transparency

The AlgaPSA codebase is public on GitHub. You can read how the product works before you move your tickets, clients, and billing onto it.

## 03 Founder-led product direction

Direction is set by people who have built MSP software for years, based on how service desks actually run. Priorities come from real operating needs, not a roadmap committee.

## 04 Support that reaches the source

A question lands with someone who already knows the product and can act on it, instead of a first tier that has to escalate before anything moves.

## 05 Built around real MSP operations

Tickets, contracts, time, billing, automation, and reporting are the focus. Features earn their place by matching how service desks operate day to day.

$ git log --oneline
e5f1a09nowHEAD -> mainbuilding AlgaPSA in the open
c0a92f52026releases AlgaPSA 1.0
d6b0f432025ships AlgaPSA early access
a3c8e102023natallia joins nine minds
7e2b9a42022founds Nine Minds
b71e4d82016founds Speed of Light Media
9f3a1c22000robert joins ConnectWise
mentioned in:AP NewsChannelE2EChannelPro Network

The fastest way to trust a small team is to read what they built. AlgaPSA is open source, so you can.

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People Behind AlgaPSA | Small, Founder-Led MSP Software Team