War stories, hard lessons, and honest reflections from 20+ years of building software for MSPs, starting with servers on planes and ending up in the cloud.
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Robert Isaacs
Founder & CEO, Nine Minds
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★ FeaturedBefore cloud, before remote updates, before anyone called them MSPs — we were carrying servers onto planes and learning about exponential growth the hard way.
Origin StoryOur release was going to take 75 days to fully transfer to our users. The CTO refused to believe the number. I stood at the window thinking about how nice it must be to not know how doomed everything was.
Origin StoryA due diligence trip to Toledo during the financial crisis, staying at the Ritz in Detroit, and a car rental receptionist who summed up a city — and turned out to be wrong.
Origin StoryWe named our dev server HAL. Then we discovered our customers had been running on it for months. Then HAL sent me a message.
WelcomeOver 20 years of building software for MSPs, a lot has happened. Some of it was funny. Some of it was terrifying. Most of it was both at the same time.