AlgaDesk or AlgaPSA?
Start with the service desk when ticketing is the job. Choose the full PSA when tickets need to connect to contracts, time, billing, invoices, automation, and reporting.
Same platform foundation
You are choosing how much operating layer you need today.
AlgaDesk keeps the help desk focused. AlgaPSA adds the back-office workflows that turn service work into billable time, recurring revenue, and management visibility.
AlgaDesk
MSP-native help desk for teams that need client-aware ticketing, portal requests, email intake, contacts, and documents without the full PSA layer.
Best for: Service teams that want cleaner request intake, client context, and technician follow-through before adding contracts and billing workflows.
Features
- $7.99 per support agent per month
- Client-aware ticket queues
- Client portal and email intake
- Contacts and documents
- Upgrade path to AlgaPSA
AlgaPSA
Full MSP operating layer for service teams that need ticketing tied to contracts, recurring services, time, billing, invoicing, projects, automation, integrations, and reporting.
Best for: MSPs ready to connect service delivery to revenue operations, reduce duplicate entry, and manage more of the business in one system.
Features
- $14.99 per user per month
- Everything in AlgaDesk
- Contracts, time, billing, and invoices
- Projects, scheduling, and dispatch
- Workflows, integrations, and reporting
What changes when you move from help desk to PSA?
Both products are built for MSP service work. The difference is whether you only need the front door for client requests, or the full operating system behind those requests.
| Feature | AlgaDesk | AlgaPSA |
|---|---|---|
| Pricing and fit | ||
| Monthly price | $7.99/support agent | $14.99/user |
| Best fit | Help desk first | Full PSA operations |
| Client contacts | Included | Included |
| Cancel anytime | ||
| Service desk | ||
| Ticket queues | ||
| Client portal | ||
| Email intake | ||
| Client and contact context | ||
| Documents | ||
| PSA operating layer | ||
| Contracts and recurring services | ||
| Time tracking and approvals | ||
| Billing and invoicing | ||
| Projects | ||
| Scheduling and dispatch | ||
| Automation and visibility | ||
| Workflows | ||
| Integrations | Help desk scope | PSA scope |
| Reporting | Service desk views | Operational reporting |
| Open APIs | Focused surface | Full PSA surface |
| Upgrade path | ||
| Same platform foundation | ||
| Keep client and ticket context | ||
| Add PSA workflows later | Upgrade when ready | Already included |
How to choose
Should we start with AlgaDesk or AlgaPSA?
Choose AlgaDesk if the immediate problem is request intake, client communication, and ticket follow-through. Choose AlgaPSA if tickets already need to drive contracts, time, billing, invoices, automation, integrations, and reporting.
Pick the product that matches the work you need to control.
You can start with ticketing and move to the full PSA layer later, or begin with AlgaPSA if contracts, billing, and automation are already part of the problem.