Add a ticket additional agent

Adds a user as an additional agent on the ticket and publishes TICKET_ADDITIONAL_AGENT_ASSIGNED so notifications fire as they do in the UI. A ticket with no primary agent promotes the user to primary instead (TICKET_ASSIGNED). Returns the updated agent list; a duplicate returns 409.

RBAC · ticket

Path parameters

idstring <uuid>Required

UUID path identifier from underlying resource tables.

Request body

Content type: application/json · schema WorkV1TicketAgentBody

user_idstring <uuid>Required

User to add as an additional agent.

rolestring

Resource role recorded on the assignment; defaults to support.

max length 50

Response body

Success response 201 · schema WorkV1ApiSuccess

dataanyOfRequired

anyOf (option 1)object

anyOf (option 2)array of object

itemsobject

metaobject

Response codes

201

Agent added; updated agent list returned.

400

Validation or request parsing failure.

401

API key missing/invalid.

403

RBAC denied for ticket resource action.

404

Ticket or sub-resource not found.

409

User is already an additional agent on this ticket.

500

Unexpected controller/service failure.

POST /api/v1/tickets/{id}/agents

cURL

curl -X POST "https://algapsa.com/api/v1/tickets/{id}/agents" \
  -H "X-API-Key: $ALGA_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "user_id": "01HN2K7VRB9PQ3Y0000000000",
  "role": "string"
}'

TypeScript

const response = await fetch("https://algapsa.com/api/v1/tickets/{id}/agents", {
  method: "POST",
  headers: {
    "X-API-Key": "$ALGA_API_KEY",
    "Content-Type": "application/json",
  },
  body: JSON.stringify({
    "user_id": "01HN2K7VRB9PQ3Y0000000000",
    "role": "string"
  })
});
const data = await response.json();

using var client = new HttpClient();
using var request = new HttpRequestMessage(HttpMethod.Post, "https://algapsa.com/api/v1/tickets/{id}/agents");
request.Headers.TryAddWithoutValidation("X-API-Key", "$ALGA_API_KEY");
request.Headers.TryAddWithoutValidation("Content-Type", "application/json");
request.Content = new StringContent(@"{
  ""user_id"": ""01HN2K7VRB9PQ3Y0000000000"",
  ""role"": ""string""
}", Encoding.UTF8, "application/json");
var response = await client.SendAsync(request);
var body = await response.Content.ReadAsStringAsync();

201 OK·application/json

{
  "data": {},
  "meta": {}
}