Priorities API

A priority sets how urgent a ticket is. This API is read-only: priorities are configured in AlgaPSA, and you look them up here to translate a name like “High” into the ID a ticket requires.

Look up a priority

List the configured priorities with GET /priorities, then keep the ID you need for priority_id when creating a ticket. Fetch a single record with GET /priorities/{id}. Boards set on the ITIL priority model derive urgency from impact and urgency instead of this flat list.

Endpoints

Every endpoint links through to its full parameters, request and response schemas, and code samples.