Find a ticket by external link

Returns the ticket and matching external link for a given system/external_id (and optional external_parent_id); 404 when no ticket carries it.

RBAC · ticket

Query parameters

systemstringRequired

Registry key of the external system.

external_idstringRequired

External record identifier.

external_parent_idstringOptional

Ticket-level external id, for comment-level records.

Response body

Success response 200 · schema WorkV1ApiSuccess

dataanyOfRequired

anyOf (option 1)object

anyOf (option 2)array of object

itemsobject

metaobject

Response codes

200

Matching ticket and link.

400

Validation or request parsing failure.

401

API key missing/invalid.

403

RBAC denied for ticket resource action.

404

Ticket or sub-resource not found.

500

Unexpected controller/service failure.

GET /api/v1/tickets/by-external-link

cURL

curl -X GET "https://algapsa.com/api/v1/tickets/by-external-link?system=x&external_id=x&external_parent_id=string" \
  -H "X-API-Key: $ALGA_API_KEY"

TypeScript

const response = await fetch("https://algapsa.com/api/v1/tickets/by-external-link?system=x&external_id=x&external_parent_id=string", {
  method: "GET",
  headers: {
    "X-API-Key": "$ALGA_API_KEY",
  }
});
const data = await response.json();

using var client = new HttpClient();
using var request = new HttpRequestMessage(HttpMethod.Get, "https://algapsa.com/api/v1/tickets/by-external-link?system=x&external_id=x&external_parent_id=string");
request.Headers.TryAddWithoutValidation("X-API-Key", "$ALGA_API_KEY");
var response = await client.SendAsync(request);
var body = await response.Content.ReadAsStringAsync();

200 OK·application/json

{
  "data": {},
  "meta": {}
}