By Mickenzi
November 25, 2025
5 min read
Have you ever considered when your PSA was created? Back in the digital stone-age, perhaps? The truth of the matter is, most big-name PSAs on the market trace their origins back 20-25 years–before smartphones, cloud computing, or even widespread broadband. These ancient PSAs weren’t designed to evolve with the future in mind–leading to costly headaches from outdated features, slowing down your workflow, and putting a strain on your bottom line.
The IT industry has undergone numerous transformations since the creation of most PSAs. Yet for some reason, many MSPs continue to cling to outdated systems–despite the fact that change would bring relief to both themselves and their clients.
The real cause of ticket fatigue is the endless struggle that MSPs endure to get their PSAs to function properly. If you have to spend time and effort fighting your prehistoric PSA just for bare-minimum functionality, that’s a huge red flag. You simply can’t give your best to your clients and still have the time, energy, and money to expand as a thriving MSP.
Life is too short to be unhappy with your PSA. The good news is that not every PSA is like this. Look past the curtain of the PSA giants. You’ll find that there are modern PSAs on the market, specifically designed to complement the modern MSP, and equipped with the tools to evolve with the ever-changing landscape of technology.
The Day-to-Day Reality
MSPs often have to conjure up creative solutions and workarounds just to get the bare minimum out of their PSA. This usually means using proverbial duct tape to cobble processes together. On top of that, PSAs often have convoluted menus that require more than a few clicks to access ticketing, documentation, and other essential features. These are basic menus that are necessary to effectively start addressing client issues.
Most MSPs can’t find real solutions within the PSA they have, and need to introduce external tools and integrations that only complicate things further. So why are MSPs expected to treat their client with top notch service, but have to do so via bottom of the line technology? It’s because MSPs are already spending a fortune on the PSA itself, and additional upgrades often mean more money.
Why Do MSPs Suffer It Out?
Vendor Stockholm often locks MSPs into using a PSA that offers an unfriendly relationship, forcing them to pay for services that don’t truly support their needs.
Maybe it was the month-long free trial that grabbed you, or perhaps it’s the PSA your company has been grandfathered into. Whatever it was that locked you into using a PSA that you’re unhappy with, it’s important to know that you don’t have to keep suffering.
Just because your PSA has a ticketing system that you can “make” work for you, doesn’t mean that it’s actually beneficial to your company. The process of ticketing and triage should be a well-oiled machine, with intuitive navigation from anywhere within the application.
Essential features should exist in an area that you naturally gravitate towards. If your first instinct is to look in one place for a critical feature, but instead it’s hidden somewhere that no one could have surmised without explicit instruction, that’s abhorrent. No one should have to “Google” their way through their own PSA.
MSPs deserve a PSA where everything is integrated and simplified into a single pane of glass, so you can stop managing your software and start growing your revenue.
The Quiet Cost of Fine
A significant reason many MSPs are hesitant to make the switch is the cost of transitioning, with onboarding and consulting fees often in the thousands! All for the great unknown of a PSA that may be different, but potentially painful in its own unique ways. What’s important to remember is that, by staying with your disappointing yet familiar PSA, you’re still paying in other ways.
It may not be immediately obvious, but those workarounds that you had to create to keep your PSA functioning cost you time and effort that could have been saved with a PSA that already provided the solutions you needed out of the box–without all the extra effort needed to make it work.
Some of the PSA giants often use underhanded tactics to lock MSPs in, because without them, they wouldn’t have nearly as much business. Companies shouldn’t bait and switch their PSAs with too-good-to-be-true features that don’t exist. As an MSP, it’s demoralizing to be stuck with a PSA you don’t like–all because you feel like the other options aren’t any better. We hear you, and we agree.
It’s Time for Something Better
There’s no longer a need to pretend that your PSA is “just” fine. Let’s call it what it really is–an overpriced, outdated piece of technology that costs more money and headaches than it’s worth. You deserve a PSA that serves you and supports your needs as a company as you scale and grow.
Navigating through your PSA shouldn’t feel like traversing a labyrinth to access baseline features–and you certainly shouldn’t have to pay an arm and a leg for it. At Nine Minds, we know the struggle firsthand, and we’re creating something different with AlgaPSA.
Instead of stitching together workarounds or hunting through cluttered menus, everything you need is within easy reach. From a single ticket, you can see the client and contact details, log time, dispatch technicians, and upload documents without friction. The essentials—ticketing, scheduling, email handling, project management, and document storage—are ready now, with billing, QuickBooks integration, in-app notifications, and customer portal customization on the way.
Our focus is straightforward: a PSA that stays intuitive, connected, and built to evolve with the way modern MSPs actually operate. A PSA that fits your needs like a glove.
It’s time to ditch the dinosaur-age software and step into the world of the modern PSA.
The IT industry has undergone numerous transformations since the creation of most PSAs. Yet for some reason, many MSPs continue to cling to outdated systems–despite the fact that change would bring relief to both themselves and their clients.
The real cause of ticket fatigue is the endless struggle that MSPs endure to get their PSAs to function properly. If you have to spend time and effort fighting your prehistoric PSA just for bare-minimum functionality, that’s a huge red flag. You simply can’t give your best to your clients and still have the time, energy, and money to expand as a thriving MSP.
Life is too short to be unhappy with your PSA. The good news is that not every PSA is like this. Look past the curtain of the PSA giants. You’ll find that there are modern PSAs on the market, specifically designed to complement the modern MSP, and equipped with the tools to evolve with the ever-changing landscape of technology.
The Day-to-Day Reality
MSPs often have to conjure up creative solutions and workarounds just to get the bare minimum out of their PSA. This usually means using proverbial duct tape to cobble processes together. On top of that, PSAs often have convoluted menus that require more than a few clicks to access ticketing, documentation, and other essential features. These are basic menus that are necessary to effectively start addressing client issues.
Most MSPs can’t find real solutions within the PSA they have, and need to introduce external tools and integrations that only complicate things further. So why are MSPs expected to treat their client with top notch service, but have to do so via bottom of the line technology? It’s because MSPs are already spending a fortune on the PSA itself, and additional upgrades often mean more money.
Why Do MSPs Suffer It Out?
Vendor Stockholm often locks MSPs into using a PSA that offers an unfriendly relationship, forcing them to pay for services that don’t truly support their needs.
Maybe it was the month-long free trial that grabbed you, or perhaps it’s the PSA your company has been grandfathered into. Whatever it was that locked you into using a PSA that you’re unhappy with, it’s important to know that you don’t have to keep suffering.
Just because your PSA has a ticketing system that you can “make” work for you, doesn’t mean that it’s actually beneficial to your company. The process of ticketing and triage should be a well-oiled machine, with intuitive navigation from anywhere within the application.
Essential features should exist in an area that you naturally gravitate towards. If your first instinct is to look in one place for a critical feature, but instead it’s hidden somewhere that no one could have surmised without explicit instruction, that’s abhorrent. No one should have to “Google” their way through their own PSA.
MSPs deserve a PSA where everything is integrated and simplified into a single pane of glass, so you can stop managing your software and start growing your revenue.
The Quiet Cost of Fine
A significant reason many MSPs are hesitant to make the switch is the cost of transitioning, with onboarding and consulting fees often in the thousands! All for the great unknown of a PSA that may be different, but potentially painful in its own unique ways. What’s important to remember is that, by staying with your disappointing yet familiar PSA, you’re still paying in other ways.
It may not be immediately obvious, but those workarounds that you had to create to keep your PSA functioning cost you time and effort that could have been saved with a PSA that already provided the solutions you needed out of the box–without all the extra effort needed to make it work.
Some of the PSA giants often use underhanded tactics to lock MSPs in, because without them, they wouldn’t have nearly as much business. Companies shouldn’t bait and switch their PSAs with too-good-to-be-true features that don’t exist. As an MSP, it’s demoralizing to be stuck with a PSA you don’t like–all because you feel like the other options aren’t any better. We hear you, and we agree.
It’s Time for Something Better
There’s no longer a need to pretend that your PSA is “just” fine. Let’s call it what it really is–an overpriced, outdated piece of technology that costs more money and headaches than it’s worth. You deserve a PSA that serves you and supports your needs as a company as you scale and grow.
Navigating through your PSA shouldn’t feel like traversing a labyrinth to access baseline features–and you certainly shouldn’t have to pay an arm and a leg for it. At Nine Minds, we know the struggle firsthand, and we’re creating something different with AlgaPSA.
Instead of stitching together workarounds or hunting through cluttered menus, everything you need is within easy reach. From a single ticket, you can see the client and contact details, log time, dispatch technicians, and upload documents without friction. The essentials—ticketing, scheduling, email handling, project management, and document storage—are ready now, with billing, QuickBooks integration, in-app notifications, and customer portal customization on the way.
Our focus is straightforward: a PSA that stays intuitive, connected, and built to evolve with the way modern MSPs actually operate. A PSA that fits your needs like a glove.
It’s time to ditch the dinosaur-age software and step into the world of the modern PSA.