By Nine Minds
November 5, 2025
2 min read
Happy IT Nation, MSP Community!

As IT Nation brings together MSPs from around the world this week, we're taking a moment to look back on our debut at this incredible event two years ago.

It's hard to believe it's already been two years since we first set up our booth at IT Nation. We arrived with our freshly launched Alga Extension, hopeful but uncertain about how the community would receive us. What happened next changed everything.

The response was overwhelming. But more than just positive feedback, the conversations we had at that booth gave us something invaluable: a window into what MSPs truly needed. You didn't just tell us that you liked what we built, you showed us what was missing. You shared your frustrations with ticket fatigue, your hunger for better tools, and your vision for what the industry could become.

Those conversations lit a fire in us. They pushed us to think bigger, reach higher, and evolve beyond what we originally imagined.

Looking back at the AI landscape from two years ago, what we thought was cutting-edge then seems almost primitive compared to what's possible now. But that rapid evolution wasn't just happening in the technology; it was happening in our understanding of what the MSP community needed. Every conversation, every piece of feedback, every "what if you could..." question shaped our trajectory.

The MSP community didn't just inspire us to improve a product—you inspired us to transform our entire approach. Your challenges became our mission. Your vision became our roadmap. Today, as we continue growing our PSA, it's the voice of the MSP community that guides every decision we make.

We may not be on the exhibit floor at IT Nation this year, but our commitment to this community is stronger than ever. You shaped who we are, and you continue to inspire where we're going.

Thank you for pushing us to be better and for being the driving force behind our evolution.