Release 1.3 brings Inventory and MCP-powered workflow creation

By Robert IsaacsJuly 13, 20263

Alga PSA 1.3 introduces multi-location inventory management, MCP-powered workflow creation, and a new ticket grid view for hosted and appliance users.

Inventory

Release 1.3 introduces a new Inventory module built around the way MSPs manage stock. You can track inventory across multiple locations, including vehicles; manage transfers and RMAs; create sales orders; and deduct items from inventory when products used for repairs are added to tickets.

The Inventory dashboard shows stock across branches and vans, vendor credits to chase, shortages that need attention, and the week's sales-order pipeline.

The module also supports kits made from collections of products, loaner tracking, and the detection of “ghost usage”: cases where a technician pulls a part from inventory to resolve a client issue but does not record it on the ticket.

How can Alga PSA identify a product that may have been used but not recorded? In Essentials, you can configure keywords that flag matching tickets for review. With Pro and the AI add-on, AI can review the ticket and flag it when the resolution appears to have required a product.

Inventory is available with Essentials, giving MSPs a practical way to manage stock without moving the process into a separate system.

Describe the workflow you want to automate

Automation often takes a back seat to more immediate client and service desk work. Even when someone notices a repetitive task, turning that idea into a working automation can require more time and technical knowledge than the team has available.

MCP support for workflow creation shortens the distance between identifying a repetitive process and automating it. Describe the outcome you want to a compatible AI assistant, and it can create the workflow in Alga PSA.

Start by connecting Claude to Alga PSA. Then describe a workflow in plain language:

“Whenever a ticket comes in from Acme, assign it to Sam, set the priority to High, and add a note indicating that the client needs special attention.”

Claude can create the corresponding workflow in Alga PSA. Once enabled, the workflow applies those steps automatically whenever the conditions are met.

The resulting workflow in the Workflow Designer: when a ticket is created, load it, check whether it belongs to Acme, then assign it to Sam, raise the priority, and add a special-attention note.

This makes it easier to capture automation ideas when they occur and put them into practice without building every workflow by hand.

Ticket layout overhaul

Release 1.3 also introduces a new grid view for tickets. The updated layout goes beyond presenting ticket fields and status information. It shows how the ticket has progressed over time, what work has been completed, and what needs to happen next.

The new ticket grid view: a single timeline of replies and logged work, time totals by day, the contact and client, and the next scheduled visit.

Alga PSA v1.3 is available today to all hosted and appliance users.