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Dive Into Alga PSA V 1.0.0 — Release Candidate 5: The Road to One (Before the Dawn)
When you're managing multiple projects, technicians, tickets, and services, the biggest wins often come from eliminating the small things that quietly drain productivity and profitability. Release Candidate 5 is that kind of release. It brings projects, visibility, documentation, and data into one unified experience. Your team can now spend less time navigating the system and more time serving clients, while your MSP stays on track to scale.
More Flexible Configurations Across Projects
Projects can now support different status columns across phases, along with board-specific status configurations. This allows teams to define workflows that better reflect the type of work being performed.
SLA configuration behavior has also been updated to align with these changes, allowing teams to better track real-world workflows as work progresses through different stages.
Improved Visibility into Task Activity
Kanban cards now display indicators and counts for comments, making it easier to identify tasks that are active or require attention. In addition, teams can receive email notifications when comments are added to project tasks, reducing the need to manually check for updates or for things to go unnoticed.
Project task exports are also available, giving teams another way to review and work with data outside the platform.
Expanded Reporting Access
Teams can now CSV export ticket information for external analysis, making it easier to review trends such as time spent, response state, duration, origin, and overall performance. This supports both internal reporting and client-facing reviews and insights without requiring additional tooling.
Updates to Tickets
Ticket Quick Add creation has been improved with support for image descriptions and rich text directly within the form, helping teams capture context earlier in the process.
Users now have the ability to select all tickets matching current filters across all pages, making bulk actions and large-scale updates more efficient.
Document Updates and Client Visibility
The Documents section has been enhanced to improve organization and control. Teams can now define folder structures, move documents between folders, and control visibility within the client portal. This makes it easier to provide the right information externally while maintaining internal organization.
Default folder assignments for tickets and project tasks also help standardize how documents are stored, reducing manual effort over time.
Introducing the Knowledge Base
RC5 introduces a built-in knowledge base designed to support documentation. Articles can move through defined stages, including draft, review, and publish, while supporting metadata such as audience, tags, and article type. Analytics such as views and feedback provide insight into how content is being used.
A review dashboard highlights articles that require attention, helping teams maintain accurate and up-to-date documentation.
Additional Improvements
Several smaller updates contribute to a more consistent experience across the platform. Filtered project views now generate shareable URLs, allowing users to return to or share specific views easily. API keys can also be downloaded directly, simplifying access and reducing extra steps.
Additionally, surveys can now be previewed in survey templates, allowing users to manage the prompts and rating scales sent to clients.
Looking Ahead
Development continues across several key areas, including on-premise deployment, service quoting capabilities, mobile applications, and the return of the Alga AI Assistant.
Each release reflects a focus towards refining the operational experience inside Alga PSA. The focus remains on improving flexibility, increasing scalability, and making data more accessible, all while reducing the manual effort required to manage everyday work.
Exciting things are ahead and we appreciate those who have followed along! Stick around to see what exciting things come next in Alga PSA!