16.8. Create Tickets from Assets and Review Service History

When something goes wrong with a device, you can raise a ticket directly from the asset so it's automatically linked to that hardware.

Creating a Ticket from an Asset:

1. Open the asset (or use Create ticket from its row menu on the dashboard).
2. Click Create Ticket from the header, or from the Service History tab.
3. Complete the dialog:
   • Title: Pre-filled as "Issue with [asset name]," which you can edit.
   • Description: Describe the issue.
   • Board: The ticket board to file under.
   • Status: The starting status (the available options depend on the board).
   • Priority: The ticket priority.
4. Click Create Ticket.

The new ticket is created and automatically linked back to the asset.

Reviewing Service History:

The Service History tab lists every ticket linked to the asset, with:

• Ticket ID
• Subject
• Status
• Priority
• Date Linked

Click any row to open the ticket's details. The asset's Open Tickets metric on the detail view reflects how many of these are still active.