You may have noticed that over the past year, things have changed around Nine Minds. Originally starting as a small AI company that created an extension for users to fight ticket fatigue within the Connectwise ecosystem, we realized that we weren’t creating the impact we were striving for. For years, burnout has been an unsolved problem that has only compounded after the COVID-19 pandemic. We noticed that our extension, as it existed, worked within a PSA that we couldn’t improve, and felt like trying to bail the ocean out of a sinking boat using just a cup.
We decided to turn inward, reevaluate our goals, and think about how we can truly make a difference within the MSP industry, rather than adding to the deluge of overwhelming and costly options when it comes to PSA choices. By creating an open-source PSA, with the option of additional AI tools to help automate and scale your company, we realized that we could use our AI powers for good.
With a PSA specifically designed to be customizable, we put you in the driver seat, allowing you to add and make changes within the open-source Alga PSA, as you see fit.
The Benefits of Open-Source
The MSP industry is full of gatekept secrets, data insights, and platforms that require you to spend money and trap you, with vendor lock-in. Not only that, but you often have to make concessions on the features you truly need by trying to fit inside a platform that doesn’t support your needs as a company.
By creating our open-source initiative, you can see into what we are doing as a company, and where we’re taking our PSA. This allows us to be completely transparent with you, so that you can make informed decisions about how you want your MSP to look, run, and feel. You’re no longer just another cog in the MSP machine, but part of a community that looks to support each other and tackle real-world problems that have gone on for too long.
We’ve turned the industry into a discussion, instead of demanding that you fit inside a tight box that is no longer relevant.
Our Company Initiatives
We wanted our products to align with our company goals and initiatives, so that they reflect who we are and how we’re prepared to bring change to an industry that’s holding on by a worn-out thread. We believe in listening to even the smallest of voices, because we know that even one person can make a lasting difference.
At Nine Minds, we always hold an open mind, allowing us to be flexible to change and adapt to the needs of what you need as an MSP. We want to learn and grow from our community. When you have ideas or suggestions, we take them into account when we design new features.
Future-Proofing the Industry
As AI takes on many of the stepping-stone tasks that once served as entry points, we want to ensure that those just starting can still get their foot in the door. As the level of entry rises, the industry as it stands now is silencing those who have fresh takes on how to solve problems, and ensuring that only those who are currently top dogs within the industry have a say.
Many MSPs need administrative support just to stay ahead of the overwhelming torrent of tickets and support. Our goal is to ensure companies big and small can manage their clients’ IT needs with less stress, without needing to allocate extra resources to monitor the overflowing activity.
AI should boost your productivity, not replace you. We firmly believe that in order to create a better tomorrow, we need to create tools that keep humans in the loop, while making your job easier, more efficient, and even more enjoyable.
Come See the Difference for Yourself!
We’re excited for what the future holds, and we can’t wait to see you in the community! Whether you have only a few agents or hundreds, we have a solution tailored to your needs, so you can face your challenges head-on.
With all this talk about open-source, why not check it out and see for yourself! We can’t wait to hear from you in Discord, or even drop us a message, and tell us what you think!