Alga is a free browser extension that seamlessly integrates with PSA platforms, providing MSP agents with intelligent summaries, advice, and more.
Equip your MSP agents with real-time insights about their ticket data and with the intelligence needed to quickly resolve help desk tickets.
Alga integrates seamlessly with your MSP’s existing PSA platforms, so there’s no need to worry about changing where you work.
Alga summarizes, categorizes, titles, gives advice, and generates responses for as many tickets as you need. No limits - all for free!
Rest assured knowing your MSP’s data is safe. Nine Minds will never train on your data or share your information with any third-party companies. Learn more.
Alga automatically generates a summary of ticket events, allowing the technician to get a quick understanding of that happened in the ticket.
Alga provides users with an intelligent title based on ticket events. Alga also analyzes the categories within the ticket board, and suggests an assignment based on ticket notes.
Alga analyzes ticket notes, and provides MSP agents comprehensive advice on how to resolve the issue.
Alga analyzes ticket notes and customer sentiment to create a natural-sounding, personable response that is tailored to each ticket. Just copy and paste!
Here are some precautions we take to ensure all MSP data stays safe and confidential.
All the information you provide is stored separately and securely.
We use advanced multi-tenancy technologies to ensure your data remains isolated from other customers' data.
Our AI models process MSP ticket data to provide the necessary insights and support.
However, we never use your data to train these models.
We never share your data with any third parties.
Your data never leaves our facilities and is handled exclusively by our team.
We own and operate our own servers located in private data centers.
This setup enhances security and control over your data, as opposed to using public cloud services.
The summaries have been great because now we can see what’s going on without searching through months of notes.
Mike, PGH Technologies
Alga has been trained on thousands of real help desk service tickets, allowing her to identify the nature and urgency of incoming customer requests.
Making technician lives easier is something we strive for - that’s why Alga is compatible with existing PSA platforms.
You don’t have to worry about switching PSA platforms just to use our AI.
It’s nearly impossible to juggle ticket overflow and providing accurate responses all while providing good customer service. Having a help desk assistant in their PSA platform helps technicians accelerate the ticket resolution process, allowing them to focus on providing best-in-class service.
You don’t need to spend anything to experience the efficiency of Alga.
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At Nine Minds, we prioritize the security and confidentiality of your data. We understand the importance of maintaining trust and reliability, especially when handling sensitive MSP ticket information. Here are the precautions we take to ensure your data stays safe and confidential.
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Welcome to our Feature Spotlight Series, where we dive into the unique functionalities of Alga, our AI-powered assistant designed specifically for Managed Service Providers (MSPs). In this edition, we’re focusing on one of Alga’s most powerful features: Intelligent ticket summaries.
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