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5.4. Technician Dispatch Board: Drag-and-Drop Work Item Assignment
Assign tickets and tasks to technicians in AlgaPSA by dragging work items from the queue onto technician calendars in the dispatch board.
5.4. Technician Dispatch Board: Drag-and-Drop Work Item Assignment
Assign tickets and tasks to technicians in AlgaPSA by dragging work items from the queue onto technician calendars in the dispatch board.
5. Scheduling and DispatchUpdated: 5/22/2026
- Navigate to Technician Dispatch from the sidebar.
- The left panel lists Work Items. These are tasks or tickets not yet assigned to a technician's calendar.
- The right panel displays the schedules of your technicians for the selected day or week.
- Drag and Drop Assignment: Simply drag a work item from the left panel and drop it onto a technician's schedule at a specific time slot to assign it. This visually allocates the task.
- View Work Item Details: Click on a scheduled item on the technician's calendar to see its full details, including its associated ticket or project information.
- Use the Show Inactive Users toggle to include or exclude inactive technicians from the dispatch view.