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3.5. Add Internal, Client, and Resolution Comments and Attach Documents to Tickets
Add internal, client-facing, and resolution comments to tickets and attach documents by creating, uploading, or linking files in AlgaPSA.
3.5. Add Internal, Client, and Resolution Comments and Attach Documents to Tickets
Add internal, client-facing, and resolution comments to tickets and attach documents by creating, uploading, or linking files in AlgaPSA.
3. TicketsUpdated: 5/22/2026
- Comments: In the ticket detail view, under the Comments section, click Add Comment. Choose between Internal (for team-only notes), Client (visible to the client), or Resolution (summarizes the solution). Type your comment and click Add Comment.
- Documents: In the ticket detail view, under the Documents section:
- + New Document: Create a new rich text document directly within the ticket (e.g., for step-by-step troubleshooting guides or configuration notes).
- Upload File: Upload a file from your computer and attach it to the ticket (e.g., screenshots of errors, log files).
- Link Documents: Link an existing document from the AlgaPSA Documents module if it's already in the system (e.g., a standard operating procedure).