3.5. Managing Ticket Comments and Documents

Comments: In the ticket detail view, under the Comments section, click Add Comment. Choose between Internal (for team-only notes), Client (visible to the client), or Resolution (summarizes the solution). Type your comment and click Add Comment.
Documents: In the ticket detail view, under the Documents section:
- + New Document: Create a new rich text document directly within the ticket (e.g., for step-by-step troubleshooting guides or configuration notes).
- Upload File: Upload a file from your computer and attach it to the ticket (e.g., screenshots of errors, log files).
- Link Documents: Link an existing document from the Alga PSA Documents module if it's already in the system (e.g., a standard operating procedure).

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