3.1. Creating a New Ticket

1. Navigate to Tickets from the sidebar.
2. Click the + Add Ticket button in the top right.

Figure 1: Add Ticket Form

1. Fill in the details in the "Add Ticket" form:
   • Ticket Title: A brief, descriptive title for the issue (e.g., "Network Connectivity Issue - Branch Office").
   • Description: Provide a comprehensive explanation of the problem, including any error messages, steps to reproduce, and impact.
   • Select Client: Choose the client company this ticket belongs to.
   • Select Contact: Choose the specific contact person at the client company reporting the issue.
   • Assign To: Assign the ticket to an appropriate internal user.
   • Specific Location: Choose one of the locations associated with the client (if applicable).
   • Select Board: Designate which board in Alga PSA this ticket will be added, tracked, and managed (e.g., "Staging," "Network," "Software")
   • Select Category: Classify the ticket type (e.g., "Hardware Support," "Software Bug," "Service Request," "Maintenance").
   • Select Status: Set the initial status (e.g., "New," "Open," "In Progress").
   • Select Priority: Assign a priority level based on impact and urgency (e.g., "High," "Medium," "Low," "Critical").
2. Click Save Ticket.

Figure 2: A ticket form that has all fields properly filled