13.8. End-User Guide: Using the Alga PSA Client Portal for Tickets, Appointments, and Billing

This guide is intended for clients using the Client Portal to interact with their MSP.

Signing In

1. Navigate to your MSP's portal URL.
2. Enter your email and password.
3. Click Sign In.

Note: Contact your MSP if you don't have login credentials.

Dashboard

The Dashboard provides an overview of your account:

• Open Support Tickets - Number of active tickets
• Open Projects - Projects in progress
• Pending Invoices - Outstanding invoices
• Upcoming Appointments - Scheduled appointments

Quick Actions:

• Create Support Ticket - Submit a new request
• Request Appointment - Schedule a meeting
• View Latest Invoice - See your most recent invoice

Notifications: Click the bell icon to view updates about ticket comments, status changes, and appointments.

Support Tickets

Viewing Tickets

Navigate to Support Tickets to see all your tickets with:

• Ticket number, title, status, priority, due date, assigned technician, and timestamps

Filter by status, priority, category, or use the search bar. Click Reset Filters to clear.

Creating a Ticket

1. Click + Create Ticket.
2. Fill in: Title, Priority, Category, and Description.
3. Click Submit.

Ticket Details

Click any ticket to view full details. You can:

• Change status - Click the Status dropdown, select a new status, and confirm
• Add comments - Click Add Comment, enter your message, and submit
• Edit/delete your comments - Use the pencil or trash icons on your comments

Appointments

Requesting an Appointment

1. Click Request Appointment from the Dashboard or Appointments page.
2. Step 1 - Service: Select a service and optionally link to an existing ticket.
3. Step 2 - Date: Choose your preferred date from the calendar.
4. Step 3 - Time: Select an available time slot and optionally choose a preferred technician.
5. Step 4 - Confirm: Review the summary, add notes if needed, and click Request Appointment.

Note: Appointment requests require approval. You'll receive an email when approved.

Managing Appointments

Navigate to Appointments to view your requests. Filter by: All, Pending, Approved, or Declined.

For each appointment you can:

• View Details - See full appointment information including status, reference, and assigned technician
• Edit - Modify pending appointments (not available after approval)
• Cancel - Cancel the request (cannot be undone)

Billing

Navigate to Billing to access:

For Hours by Service and Usage Metrics, set a date range and click Apply Filter.

Projects

Navigate to Projects to view projects your MSP is working on for you.

The project list shows: Project number, name, status, start date, and end date.

Filter by status or use the search bar.

Click a project to view details including phases, tasks, and progress.

Settings

Navigate to Client Settings to manage:

Inviting Users

If you have permission:

1. Go to User Management.
2. Click Invite User.
3. Enter their email and select their role.
4. Click Send Invitation.