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12.3. Survey Dashboard: Response Rates, Average Ratings, and Satisfaction Distribution
View survey metrics in Alga PSA including invitations sent, response rate, average rating, satisfaction distribution charts, and filterable response history.
12.3. Survey Dashboard: Response Rates, Average Ratings, and Satisfaction Distribution
View survey metrics in Alga PSA including invitations sent, response rate, average rating, satisfaction distribution charts, and filterable response history.
12. SurveysUpdated: 4/21/2026
The Surveys Dashboard provides an overview of customer satisfaction feedback and recent responses.
- Navigate to Surveys from the sidebar.
- The dashboard displays key metrics: Invitations Sent, Responses Received, Response Rate, and Average Rating.
- Visualize data with charts for Response Trend, Satisfaction Distribution, and Top Issues.
Responses Tab
- Click the Responses tab to view a list of all survey submissions.
- Filter Responses using criteria like Template, Technician, Client, and Date Range.
- The Recent Responses table shows submitted feedback, including the client, technician, rating, and the associated Ticket number.