12.3. Survey Dashboard and Responses

The Surveys Dashboard provides an overview of customer satisfaction feedback and recent responses.

1. Navigate to Surveys from the sidebar.
2. The dashboard displays key metrics: Invitations Sent, Responses Received, Response Rate, and Average Rating.
3. Visualize data with charts for Response Trend, Satisfaction Distribution, and Top Issues.

Responses Tab

• Click the Responses tab to view a list of all survey submissions.
• Filter Responses using criteria like Template, Technician, Client, and Date Range.
• The Recent Responses table shows submitted feedback, including the client, technician, rating, and the associated Ticket number.