12.3. Survey Dashboard: Response Rates, Average Ratings, and Satisfaction Distribution

The Surveys Dashboard provides an overview of customer satisfaction feedback and recent responses.

1. Navigate to Surveys from the sidebar.
2. The dashboard displays key metrics: Invitations Sent, Responses Received, Response Rate, and Average Rating.
3. Visualize data with charts for Response Trend, Satisfaction Distribution, and Top Issues.

Responses Tab

• Click the Responses tab to view a list of all survey submissions.
• Filter Responses using criteria like Template, Technician, Client, and Date Range.
• The Recent Responses table shows submitted feedback, including the client, technician, rating, and the associated Ticket number.