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11.6. SLA Dashboard: Compliance Trends, Breach Reports, and At-Risk Tickets
Monitor SLA performance in AlgaPSA with compliance metrics, trend charts, breach-by-priority breakdowns, and tables of at-risk and recently breached tickets.
11.6. SLA Dashboard: Compliance Trends, Breach Reports, and At-Risk Tickets
Monitor SLA performance in AlgaPSA with compliance metrics, trend charts, breach-by-priority breakdowns, and tables of at-risk and recently breached tickets.
11. SLA ManagementUpdated: 5/22/2026
Navigate to Settings > SLA > Dashboard tab. The SLA Dashboard provides an overview of SLA compliance, breaches, and at-risk tickets.
Date Range
Use the date range selector at the top to filter the dashboard data. Available options are Last 7 days, Last 14 days, Last 30 days, and Last 90 days. Click Refresh to reload the data.
Metrics Cards
The top row displays key SLA metrics:
- Overall Compliance: The percentage of tickets that met both response and resolution SLA targets.
- Response SLA: The percentage of tickets that met the response time target.
- At Risk: The number of tickets currently approaching their SLA deadline.
- Paused: The number of tickets with SLA timers currently paused.
Charts
- Compliance Trend: A line chart showing daily SLA compliance rates over the selected date range.
- Compliance Gauge: A visual gauge showing overall, response, and resolution compliance percentages.
- Breach by Priority: A chart showing how SLA breaches are distributed across priority levels.
Tables
- Tickets at Risk: A list of tickets that are approaching their SLA deadlines, sorted by urgency. Click a ticket to view its details.
- Recent Breaches: A list of tickets that have breached their SLA targets, showing the ticket number, client, priority, and breach details.