10.4. Configure Ticket Numbering, Boards, Statuses, Priorities, and Categories

Navigate to Settings > General > Ticketing tab. This section allows customization of ticket-related configurations.

• Ticket Numbering: Define the prefix (e.g., "TIC"), padding length, and view the next ticket number preview.
• Boards: Configure different boards (e.g., "General Support," "Project Billing," "Technical Issues") with their default status and order.
• Statuses: Manage ticket statuses (e.g., "New," "In Progress," "Resolved," "Urgent"), including their default setting, order, and associated color.
• Priorities: Define ticket priority levels (e.g., "High," "Medium," "Low," "Critical"), their associated color, and order.
• Categories: Manage ticket categories (e.g., "Hardware," "Software," "Network Services"), including their associated channel and order.