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10.4. Configure Ticket Numbering, Boards, Statuses, Priorities, and Categories
Customize ticket numbering prefixes, manage boards, configure statuses with colors, define priority levels, and organize categories in Alga PSA.
10.4. Configure Ticket Numbering, Boards, Statuses, Priorities, and Categories
Customize ticket numbering prefixes, manage boards, configure statuses with colors, define priority levels, and organize categories in Alga PSA.
10. SettingsUpdated: 4/21/2026
Navigate to Settings > General > Ticketing tab. This section allows customization of ticket-related configurations.
- Ticket Numbering: Define the prefix (e.g., "TIC"), padding length, and view the next ticket number preview.
- Boards: Configure different boards (e.g., "General Support," "Project Billing," "Technical Issues") with their default status and order.
- Statuses: Manage ticket statuses (e.g., "New," "In Progress," "Resolved," "Urgent"), including their default setting, order, and associated color.
- Priorities: Define ticket priority levels (e.g., "High," "Medium," "Low," "Critical"), their associated color, and order.
- Categories: Manage ticket categories (e.g., "Hardware," "Software," "Network Services"), including their associated channel and order.