10.4. Configure Ticket Numbering, Boards, Statuses, Priorities, and Categories

Navigate to Settings > General > Ticketing tab. This section allows customization of ticket-related configurations.

• Ticket Numbering: Define the prefix (e.g., "TIC"), padding length, and view the next ticket number preview.
• Boards: The board list shows per-board ticket, status, and automation metrics with pagination and a configurable items-per-page selector. Click a board row to open the accordion editor. The General section is expanded by default; the Statuses section is also open when creating a new board. Ticket statuses (e.g., "New," "In Progress," "Resolved," "Urgent"), their colors, default flags, and order are all managed inside the board editor under the Statuses section — there is no longer a separate global Statuses tab in Ticketing settings.
• Priorities: Define ticket priority levels (e.g., "High," "Medium," "Low," "Critical"), their associated color, and order.
• Categories: Manage ticket categories (e.g., "Hardware," "Software," "Network Services"), including their associated channel and order.