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10.27. Set Up Outbound Email over SMTP
Configure SMTP so AlgaPSA can send ticket notifications and replies. Required on appliance installs, where SMTP is the outbound email option, and the step that unlocks the Ticketing From address.
AlgaPSA sends ticket notifications, ticket replies, and portal invitations through an outbound email provider. Outbound email is configured separately from inbound email. Until you configure it, AlgaPSA can receive email and create tickets, but nothing goes out to your clients.
Connecting Microsoft 365 does not enable sending.
The Microsoft 365 / Entra connector is inbound only. It reads a mailbox and creates tickets, even when it shows Ready. AlgaPSA has no Microsoft send path. To send email, configure SMTP on this screen or a managed email domain.
There are two ways to send:
| Outbound provider | Availability |
|---|---|
| SMTP | Every plan. On appliance installs, the outbound provider selector is locked to SMTP. |
| Managed email domains (Resend) | Solo plan and up. See Set Up a Custom Outbound Email Domain. |
The examples below use a fictional MSP, Northwind MSP, sending from support@northwindmsp.com.
What you need
- SMTP server details from your email provider or relay: host, port, username, and password.
- A From address on the domain you want to send from, such as
support@northwindmsp.com.
Configure SMTP
- Go to Settings > Email > Outbound Email.
- Under Email Provider Configuration, make sure the provider is SMTP. On appliance installs it already is.
- Fill in the connection details:
| Field | Example for Northwind MSP |
|---|---|
| SMTP Host | mail.northwindmsp.com |
| Port | 587 |
| Username | support@northwindmsp.com |
| Password | The SMTP or app password from your email provider |
| From Address | support@northwindmsp.com |
- Click Save Settings.
What saving unlocks
AlgaPSA derives your outbound domain from the SMTP From Address. A connected Microsoft 365 mailbox plays no part in this; only the SMTP From address counts. Until you save the SMTP settings with a From address, the Ticketing From field and its Save button stay grayed out.
Once the outbound domain exists:
- Open the Ticketing From section on the same tab.
- Choose the address ticket emails come from. Use the same address as your connected inbound mailbox, for example
support@northwindmsp.com. Client replies then thread back onto the original ticket. - Click Save.
The Ticketing From address must use your outbound domain. AlgaPSA rejects addresses on other domains. For the full reply-threading setup, see Configure Ticket Reply-To Email.
Operational check: Trigger a ticket notification, for example by adding a comment to a test ticket, and confirm the email arrives from your chosen From address.
Troubleshooting
- The Ticketing From field is grayed out. There is no outbound domain yet. Save the SMTP settings with a From address first. The field unlocks once AlgaPSA derives the domain.
- I connected Microsoft 365 and it shows Ready. Why is AlgaPSA not sending email? Because that connector is inbound only. It creates tickets from your mailbox; it cannot send. Configure SMTP on this screen to enable outbound email.
- "Ticketing From address must use the configured outbound domain." Choose an address whose domain matches your SMTP From address, or change the From address and save again.
- Notifications are not arriving. Verify the host, port, and credentials with your email provider. Confirm your domain's SPF and DKIM records allow that server to send for your domain, and check the recipient's spam folder.
Related topics
- Connect Microsoft 365 Inbound Email to Create Tickets — the inbound half: turn your support mailbox into tickets.
- Configure Ticket Reply-To Email — thread client replies back onto tickets.
- Set Up a Custom Outbound Email Domain — managed sending domains with DNS verification, Solo plan and up.